The customer, a prominent auto gallery, relied on the QNAP TS-464 as a pivotal component of their smart surveillance infrastructure. This sophisticated device was instrumental in recording, storing, and managing video footage crucial for the gallery’s security measures and operational oversight. However, unforeseen accidental drops resulted in the device’s failure, causing substantial damage and rendering it inoperable.

The ramifications of this device failure were severe, significantly impacting the gallery’s surveillance system, interrupting video recording capabilities, and impeding the smooth conduct of daily operations essential for ensuring security and operational efficiency.

Client's Situation

At the heart of the customer’s auto gallery, the QNAP TS-464 stood as a vital component of their smart surveillance infrastructure, offering a sophisticated array of features essential for video storage, real-time monitoring, and comprehensive security measures. The QNAP TS-464 was meticulously integrated into the gallery’s operations, functioning as the primary hub for recording, archiving, and managing video data captured by surveillance cameras positioned throughout the premises.

Its significance was not only in recording footage but also in real-time monitoring, facilitating immediate access to live streams and stored recordings, and empowering the security personnel to swiftly respond to any observed discrepancies. The device was entrusted with ensuring the safety of valuable assets and monitoring customer and employee activities for enhanced operational control and security measures.

The accidental damage sustained by the QNAP TS-464 due to drops led to a catastrophic failure. These unforeseen events resulted in physical harm to the device, rendering it inoperable and causing severe disruption to its critical functions. The damage led to a halt in video storage, rendering live monitoring ineffective and impacting the security protocols the auto gallery relied on for its operations. The loss of these functionalities not only hampered ongoing security measures but also significantly disrupted the day-to-day operations essential for the gallery’s smooth functioning.

1. How Did it Happen?

The accidental drops that befell the QNAP TS-464 precipitated a series of challenges for our customer’s auto gallery. The most immediate challenge was the device’s resultant failure, drastically impacting the surveillance system. The disruption caused a cessation in the device’s functionalities, impeding critical video data storage and retrieval processes.

The most significant impact was the loss of crucial video data vital for the gallery’s security measures. The inability to capture, store, and retrieve surveillance footage jeopardized the gallery’s ability to monitor activities, safeguard assets, and respond to security incidents promptly. The absence of real-time monitoring capabilities significantly undermined the gallery’s efforts to maintain a secure environment, leading to operational vulnerabilities and heightened security risks.

The accidental damage reverberated across the customer’s operations, causing significant disruptions. The cessation of surveillance operations not only impacted security but also hindered day-to-day operational efficiency. The inability to access critical surveillance footage hampered decision-making processes, hindered security protocols, and compromised the overall functional integrity of the auto gallery. The challenges posed by the device’s failure necessitated immediate intervention to restore surveillance functionalities and operational continuity.

2. Urgency of Matter

Realizing the critical role of the QNAP TS-464 in their surveillance infrastructure, our customer promptly sought recovery services from PITS Global Data Recovery Services. The urgency stemmed from the indispensable role this device played in maintaining security and oversight within their auto gallery.

The immediate need for data retrieval and restoration was paramount to restore surveillance capabilities crucial for the security of the gallery. The absence of surveillance functionalities posed a direct security threat, creating a pressing requirement for the rapid recovery of lost data and restoration of device operations. The urgency for a prompt resolution was driven by the need to ensure uninterrupted surveillance operations.

Restoring the functionality of the QNAP TS-464 was imperative to prevent any prolonged lapse in security measures, safeguard the gallery’s assets, and ensure a swift return to efficient surveillance operations. The timely resolution was crucial to reinstate the surveillance system’s functionality and re-establish security protocols immediately.

3. Customer's Request and Our Response

Upon the device failure, the customer promptly reached out to PITS Global Data Recovery Services, seeking assistance for data recovery. The initial contact involved a detailed discussion about the device failure, emphasizing the critical role of the QNAP TS-464 in their surveillance setup and the urgency for a swift resolution.

In response, our customer service team swiftly acknowledged the criticality of the situation and promptly accepted the recovery request. The team ensured a rapid response to address the urgency highlighted by the customer. Immediate steps were taken to expedite the evaluation and recovery process to minimize the impact of the device failure on the customer’s surveillance operations.

Upon acceptance of the recovery request, the customer was guided through a streamlined process for sending the damaged QNAP TS-464 device to our facilities for evaluation and data recovery. Specific instructions and assistance were provided to ensure the secure transportation of the damaged device to our facility, initiating the assessment and recovery process as swiftly as possible.

4. Recovery Process

The recovery process by PITS Global Data Recovery Services involved a comprehensive approach to diagnosing and resolving the damage incurred by the QNAP TS-464 due to the accidental drops. The expert team of PITS meticulously utilized diagnostic procedures and techniques to retrieve data.

Our technicians used specialized techniques tailored to handle devices damaged by physical impact. Recovery specialists initiated an in-depth examination to identify the extent of the damage and ascertain the specific issues that led to the device failure.

Addressing the issues with the QNAP TS-464 required a combination of specialized techniques and expertise. The recovery specialists utilized precision-driven methodologies designed to handle physical damage, carefully inspecting the internal components affected by the drops.

The strategy involved detailed diagnostic procedures to isolate the specific issues caused by the physical impact, ensuring a targeted approach to restore the device’s functionality.

5. Successful Data Retrieval and Restoration

Despite the significant impact of the accidental damage, PITS Global Data Recovery Services achieved a successful recovery of the surveillance data stored within the QNAP TS-464. The specialized recovery process led to the successful retrieval of critical video data, even after the device had suffered substantial damage due to accidental drops.

The restoration of this data carried immense significance for maintaining security and operational continuity at the auto gallery. The recovered surveillance data was pivotal in reinstating the monitoring and security protocols crucial for the gallery’s operations. It enabled the gallery to regain access to the footage necessary for surveillance, monitoring, and ensuring the safety of its assets and premises.

The importance of the recovered data extended beyond mere restoration; it was instrumental in restoring confidence in the surveillance system. The successful retrieval and restoration of this crucial data played a central role in reinstating the gallery’s surveillance and security measures, empowering the staff to monitor activities, identify potential security threats, and ensure the continuity of their operations.

6. File Verification Process and Return of Recovered Device

The file verification process at PITS Global Data Recovery Services involves a streamlined remote assessment, ensuring transparency and customer involvement in confirming the recovered data’s integrity. Leveraging tools like TeamViewer, our specialists provide customers with a remote viewing session to validate and review the recovered files. During this session, customers can check and confirm the completeness and accuracy of their recovered files.

Using TeamViewer, they can remotely access the recovered data, verifying that all critical files and information have been successfully restored. This collaborative approach ensures customer satisfaction by granting them direct visibility into the recovered data before the final return.

Upon the successful verification process, the recovered device is securely packaged and returned to the customer. Our team ensures that the device is handled, packaged, and shipped to the customer’s designated location using reliable and secure shipping methods. This meticulous process aims to provide a seamless and safe return of the recovered device to the customer’s premises.

7. Post-Recovery Support

Following the successful recovery, PITS Global Data Recovery Services extends comprehensive post-recovery support to ensure seamless data reintegration for the customer. Our team provides assistance, guidance, and help to aid in the smooth reintegration of the recovered data into the customer’s systems.

We value customer feedback on the quality and effectiveness of our recovery services. Their satisfaction and feedback are crucial in assessing our performance and improving our services. Feedback from the customer regarding the recovered data’s quality and the effectiveness of the recovery services is welcomed and instrumental in refining our methodologies.

Additionally, we offer additional guidance and assistance to prevent future accidental damage and ensure data security. Our experts provide recommendations and best practices to fortify the customer’s systems against potential threats, aiming to minimize the risk of future device failures due to accidental incidents.

PITS Global Data Recovery Services

Average rating 4.9

This company is rated 4.9 out of 5.0 based on 267 review(s)

May 2, 2021

I thought I had lost all of my important data when my hard drive failed, but PITS came to the rescue! Their team of experts was able to recover all of my data quickly and efficiently. The whole ... process was smooth and professional, from the initial consultation to the final delivery of the recovered data. The team kept me informed throughout the entire process, and their customer service was excellent. I am so grateful for their exceptional service and highly recommend them to anyone in need of data recovery.

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November 18, 2021

I am very satisfied with the services the PITS team provided me with. Their professionalism and attention to detail were evident throughout the entire process. Thanks to their outstanding work, most ... of my high-value files were recovered from my Seagate hard disk drive. Amazing team! Strongly recommend their Seagate hard drive recovery service.

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January 7, 2022

I can confidently say that PITS Global Data Recovery Services is simply the best! Their RAID data recovery services were able to recover all of my lost data from a failed system. Their team of experts ... is knowledgeable and professional, and they kept me informed throughout the entire process. They explained every step of the recovery process in detail, and I felt reassured that my data was in good hands. The final result was beyond my expectations, and I am extremely satisfied with their service. I would definitely use their services again in the future.

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April 23, 2022

I had a hard drive crash and lost all of my important data. I reached out to PITS Global Data Recovery Services, and they were able to recover everything! Their hard drive data recovery services are ... exceptional, and their team of experts is highly skilled and knowledgeable. They took the time to explain the issue with my hard drive and provided me with a detailed plan of action for the recovery process. Their customer service was also top-notch, and they kept me informed every step of the way. I would highly recommend their services to anyone in need of hard drive data recovery.

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August 17, 2022

My external hard drive failed with all of my projects stored inside. With no backup, I was hopeless. However, PITS Global Data Recovery Services was able to recover everything in a timely and ... professional manner. Their team of experts is highly trained and knowledgeable, and their customer service is informative and polite. I would highly recommend their external HDD recovery services to anyone in need of professional data recovery.

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January 03, 2023

PITS Global did everything they said they would. As well, they communicated with me every step of the way. This made me feel more and more comfortable about sending my Hard Drive off to a company I ... had never heard of. This was a great experience and PITS earned my trust. I highly recommend them for the recovery of data from virtually any type of storage device.

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December 15, 2022

Right before the holidays, losing your data is nothing but a nightmare. I had recovered data from my flash drives before, but after a certain point, you just have to let the professionals take care of ... it. And take care of it they did! I was given all the details of the procedure beforehand and sent my flash drive out. They notified me every step of the way, and lo and behold before I knew it they were done with the inspection and started my recovery. The best part? they let you see the data before you pay for the recovery, after I was certain everything is there, I paid the service quote and got my data back in a jiffy! Thank you PITS Global Data Recovery!

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December 22, 2022

My laptop was not turning on, and I was stressing out. The PITS office was nearby, so I took my laptop to them. They performed an evaluation of the hard drive, and it turned out that it was dead, but ... all the data could be recovered. I decided to continue the recovery process with PITS, as I understood how professional they are via an evaluation. I did not regret the decision at all. Within a few days, everything was ready, and all my files were recovered! This is some kind of miracle, and PITS techs are amazing! I am very grateful for their work.

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December 02, 2022

Sent in an old Maxtor 300gb drive that died following an electrical surge 10 years ago. So many memories were restored through the work of the PITS team. Very happy with the process and communication ... along the way to get our data back!

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December 15, 2022

Excellent and very professional service!Thank you PITS for all you help in getting my data back.I had a old hard drive that I had a lot of my pictures and data that I needed to be recovered. I ... contacted PITS and they restored my 4TB device. Thank you so much for your help!

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July 07, 2022

My internal hard drive crashed, taking with it many valuable files that I had to have. Things looked very bleak and potentially costly. Geek Squad and a couple of other services told me they couldn't ... recover the data. I found PITS. They diagnosed the issue and told me they could recover the data. Within just a few days, they were able to do it, and they did it for what I considered to be a very fair price. I've since shared this information with all of my business associates and connections.

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June 03, 2022

I had an issue with my external hard drive where no files would load. I looked up how to fix it but with no luck, nothing worked. I had some important files (and photos) that I really didn’t want to ... loose. I looked for a data recovery service company on the internet and found PITS Data Recovery Services and I’m glad I did. I contacted them and they successfully recovered all my files. They were great! They never made any promises that they would be successful about recovering any or all the files but they said they would make every possible effort. There are so many positive comments I could make about PITS Data Recovery Services. They were very professional and polite. There communications throughout the process was excellent. I would highly recommend this company. Thank you for recovering my files!

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May 20, 2022

I appreciate the way they keep the customers updated throughout the entire process. My WD external hard drive crashed just before I was going to back it up. I plugged it into the computer but it ... wouldn’t turn on. PITS Data Recovery came to my rescue when I thought I had lost priceless personal/family pictures and videos. I called in and they sent me a shipping label free to send my device to their lab. They contacted me a few days later to inform me about the damage level and the cost of the recovery. Alfie was friendly and knowledgeable, always answering each and every question I had. Thank you so much for your help!

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May 09, 2022

I worked for eight months on a book, and, unfortunately, I did think about backup. Like every time, I did not believe that such ad thing could happen to me. But it did, and here I am. My laptop ... suffered a complete failure. All I cared about was my book. First, I took it to a local repair shop, but I got no trust in them. However, they helped me with one thing - they recommended PITS Global Data Recovery Services. I knew that if someone could recover my data, it would be them. They were fast and professional. I recommend their services to anyone who has meaningful data to recover.

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April 27, 2022

Within a week after being out of the city, my MacBook Air simply stopped turning on. I had no backup, so all my important documents were lost. I took the MacBook to several local shops, and they could ... not help. Later, I found PITS on the Internet and found that they have a drop-off point nearby. I contacted them and, with the shipping label, sent the device to their lab. From the beginning, their team was very professional. They regularly called with an update and made sure that I understood the recovery process. After a week, I got the call from Eric, and he provided me with all the information about my case and informed me that they were able to make an almost complete recovery. I am so grateful for PITS, and it is incredible how professional they were. If you have any doubts, contact them and ask your questions. You will not be disappointed.

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September 18, 2021

I ended up completely wiping clean my external hard drive trying to solve an issue with it myself. I found PITS Data Recovery after searching the web and they had good reviews. I submitted an inquiry ... and was called within the hour. They listened to my story, were very professional, explained the service and process. I sent in my hard drive and then within a few weeks reviewed the data they were able to recover (I didn't need a quick turnaround, but they do offer that for those that need it). Every person I worked with was super responsive and courteous. Highly recommend! I liked that they don't charge you if they aren't able to recover any data.

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August 25, 2021

When I fried the controller on my 1TB hard drive, my heart just about stopped. About 300 GB of data, some being very critical, were just gone. I immediately contacted PITS Global, and sent the drive ... to them. I was hopeful, but having never gone the route of using a professional data recovery service, I still didn't have a good feeling, since I didn't even know if my data was recoverable. PITS Global kept me in the loop as to the process, and held my hand the entire way, and they were able to recover every file on the damaged drive! I can't describe the load lifted from me when they connected me remotely to see the recovered data. I am so completely thankful for PITS Global; words aren't enough. Totally professional! Thank you!!!

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July 16, 2021

PITS Global really came through for me! with the initial loss of my hard drive that contained both business and personal information I was desperate. I originally sent my hard drive to a well know ... data recovery service only to have them tell me there was nothing they could do. After a day or so the email came that they were able to recover the drive. With online access I reviewed the data and confirmed that it was all there and usable. The same day I had a cloud link to download all the recovered data and we were back to normal operation. Thank you PITS global for recovering the data.

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October 15, 2019

PITS Global Data recovery services saved me and my business!! After calling a couple of companies to help recover my Seagate 6tb hard drive, PITS Global Data Recovery Services were quick to pick up ... their phone. They were very friendly and confident which helped ease my anxiety of a possible total-data-loss scenario. They understood the urgency of the situation since these were time-sensitive projects. They were extremely accommodating by recovering & sending specific files to me via dropbox to allow me to continue production without having to stop business while they worked on recovering my other data from the damaged hard-drive. They were definitely one of the fastest turnarounds I found in NYC while also being an extremely competitive cost. They are worth every penny and then some! They made this extremely nerve-wrecking experience of potential data-loss, comforting, professional, quick and friendly. I cannot express how much I recommend PITS Global Data Recovery Services! I will definitely be passing along their name to anyone who is in need of IT or Data Recovery services!

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September 26, 2019

I needed someone professional to repair my hard drive fast. I did my research on Google for data recovery companies and received quotations from 3 data recovery companies. PITS Global quoted less than ... others by committing 24-48 recovery time. They are the only option from the time point of view. I took my hard drive to their office as I was close by. The guy who met me explained to me how the data recovery process works. He was quite confident about what they are doing. The next day I received a call that they recovered the data. I appreciate the excellent quality of work they did for me. I recommend them to anyone. Notably, the account manager (Zack) explained me the backup strategies for personal use which was the indicator of how they value their customers. Thank you again. I am glad to meet you, guys.

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September 01, 2019

PITS did an outstanding job recovering data from an external drive that died suddenly on me. It was the worst case scenario where I was temporarily moving data from one device to another, and thought ... I had lost a lot of family videos, etc, forever. Not only were they able to retrieve the majority of my files, they also were able to save my folder structure- something a local company told me would be impossible. PITS offered the best pricing and I had my data back within a week. Thank you!

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June 14, 2022

Eric was beyond helpful every step of the way. My hard drive had been ruined by magnets in an SD card Reader and I was pretty sure that the data was toasted. I found Pits through just a quick search ... online and knew from their claims of 99% success and all their lab certifications that they were going to be a premium service. They are but, you get what you pay for. They definitely exceeded my expectations. Don't waste your time going to anyone else if you need your data recovered. Get it done right the first time! Hopefully I'll never have to use them again but, if I do they will always be my first call.

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May 20, 2022

I had no clue about the data recovery until I dropped my drive down the stairs. It seemed fine, so I didn't realize the drive was damaged till I decided to connect it to my laptop. All the data was ... inaccessible, and the device kept making weird sounds. I called PITS Data Recovery on my friend's advice to see if they could help me with the issue. They said they would be able to give me the exact answer after a thorough evaluation of the case. I sent my device in, and they evaluated it and updated me on the possibility that the data was recoverable. I was thrilled to hear the good news. I am glad that I chose PITS to work with. Professional team.

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May 19, 2022

Very happy with PITS Data Recovery. One day I noticed that my external hard drive was failing. Then I found PITS on the Internet and decided to call them right away, and they did not disappoint. Eric ... went above and beyond, walking me through the data recovery process. He was professional, understanding, and patient, even though I asked him hundreds of questions. I didn’t feel pressured or intimidation when talking to him. I decided to work with them as I liked their customer service. By working with them, I can say for sure that it is a competent and trustworthy company.

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May 12, 2022

I don't usually write reviews, but this time I decided to do it for PITS. I had a project that I've been working on for almost 4-5 months, and it was stored on my new (3 months) hard drive. It just ... stopped working. Then I found PITS on the Internet and decided to contact them. John was very friendly and patient in explaining the whole process in great detail. The process, the communication, the speed, and the price. Everything was just great. I am very grateful to this team. 5 stars!

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May 09, 2022

Very patient, friendly, and professional customer service. Options were clearly explained during the initial call, and I was kept informed throughout the whole recovery process. Very pleased and ... relieved that PITS was able to recover data from my daughter's laptop. So if I need data retrieval from any device, the PITS team will be the ones I will call. I have complete confidence in their service. Thank you!

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February 01, 2021

The process and the service level were above and beyond what I expected. I was constantly updated and kept up to date at every step of the data recovery process from my crashed Barracuda 3Tb hard ... drive. Two other repair shops simply rejected the case and encouraged me to submit it to PITS. I'm glad they did. Some of my work data was on that drive and it would have taken months to re-do them again. This company helped me a great deal and recovered my data in two weeks. I would recommend PITS to anyone who needs data recovery help.

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January 05, 2021

My overall experience with PITS was positive. The whole hard drive inspection process took longer than expected, but I received a full report of the problem and a little discount for data recovery. ... The company is good at what they do. Once approved the proposal, a 30% deposit is required to start the recovery. This was a bit unexpected too, but the case was a major one and I needed my data back from 3TB internal hdd. Work files mostly. The case was solved within a few days. Thank you, PITS.

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August 24, 2021

I recently required their assistance with my damaged 4TB hard drive and they provided exceptional service and were able to extract my files. Starting from the registration process I could see how ... professional the company is. After drive evaluation I was given a written report with the data recovery possibility, turnaround and etc. I can't say that the price was dirt cheap, but the data I needed was way too valuable for me. So guys did the trick. I def-ly recommend them.

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September 20, 2022

Last week, my external hard drive stopped being recognized by the laptop. For a week, I thought about what to do with it. I looked through many recovery companies and decided to go with PITS. They ... gave me confidence regarding my case, which no other company did. After a call with John, I came to their office and entrusted my drive to their engineers. At each step of the process, John called me to explain the details. In my opinion, this is very important when you entrust all your data to the recovery company. After 12 days, they informed me that the process was finished. All my data was recovered! I am very satisfied with the results and highly recommend this team.

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December 21, 2022

I did not expect my SSD to fail at all because I read about its durability and performance. However, it did fail, and all the files were lost. My friend restored his files from SSD with PITS and ... recommended them to me. I am thankful to this friend for connecting me with such a great company. During the process, they were informative and thorough. The recovery was very thoroughly explained to me, and they did not miss any detail. Thank you for the transparency and for your restoration service. I wish there could be more companies like yours/

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November 15, 2022

Recently, our NAS device went down with all the valuable data that still needed to be backed up. We needed this data back as soon as possible, as we could not run our business without it. All the ... client's data was gone in a moment, and we were responsible for this disaster. PITS office was in our neighborhood, so we decided to take our chances with them. People at their office were very friendly and comforting. They explained the recovery process and offered an emergency service for our case. Communicating with this team was a pleasure, and the results were even more satisfying. We received a call from them the next day, and they mentioned that all of our high-priority files had been recovered! Highly recommend their service for businesses facing data loss and downtime.

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December 07, 2022

7 years of memories were gone when my Seagate external hard drive failed. It had pictures of my family, my little daughter, my graduatio, and every precious moment of my life. So when I could not open ... these photos, I was devastated. I even wanted to recover them using some program, but after learning about the risks of it, I decided to entrust my drive to professionals. I saw that the PITS team already had experience with Seagate drives and decided to go with their external drive recovery service. The best decision I ever made! Knowledgeable and professional team. 99% of all the valuable photos were recovered! I assume the other 1% consists of very bad pics, so it's nothing. Thank you for your amazing service!

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April 07, 2021

My flash drive got broken and I took it to several computer stores to repair it. But none of the stores could fix it. I had important excel spreadsheets in this flash drive. I found PITS Data Recovery ... company on Google. They inspected my flash drive for free, told me the chance of data recovery and the price of the service. Of course, I was ready to pay the service fee to retrieve my data. They could recover all my data in 2 days. I am very satisfied with the customer service and the quality of work of this company. I would like to thank you to all staff members and highly recommend them to anyone who needs data recovery.

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May 08, 2021

PITS saved me the risk of losing essential data. Due to the malfunctioning of my hard drive, I lost access to important business documents. Over the past months, I haven't done any backups, as luck ... would have it. When I went before PITS Global, another company tried to extract my data from the hard drive using special software. But this attempt was utterly unsuccessful. I hope I no longer need the service of this beautiful company. Still, there are no guarantees for the future, the epic situation will not happen again, so I will already know where to apply. Thanks a lot, guys!

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October 03, 2022

I made the first inquiry and they responded within one hour. After several texts and reviewing the service agreement, they sent a prepaid mailer which was helpful. The firm is very transparent with ... the agreement, timing and costs. PITS processed the data recovery in half the time they stated in their service agreement. They kept me updated via text message so I knew what to expect. Once the data was recovered I was asked to verify the files via TeamViewer which was not a great but adequate. I could have opted to retrieve the final files via a cloud process but I opted for a new hard drive. PITS is charging “retail” for the hard drive which is disappointing. Other firms give the media for free if it is a reasonable size. Overall, very pleased with the results. Well done!!!!

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January 01, 2023

My friend accidentally deleted his files on his thumb drive. Found this company for him. Sent a request on their website and in just 10 minutes they called back. Eric was very kind on the phone. He ... explained the process and the pricing. We dropped off the drive. The recovery was made quickly, less than a week. All the files were restored. Very good service!

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December 05, 2022

From California to PITS Global - Thank you! I sent my drive to this team but was afraid of the shipping issue. However, everything went smoothly, and they informed me about receiving the device to ... keep my peace of mind. Their technicians restored all my data from the drive and performed a verification session to ensure I was satisfied. This clearly shows the level of their service.

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January 10, 2023

Very satisfied with the results. I hope I never need to use such kind of service again, but if I do, I now know who to call. The staff is super patient and responsive, reply on phone and emails very ... quickly. I was worried about the 20 years old family data but they were able to recover all of it. Great experience and service!

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December 29, 2022

I shipped my SSD to their lab for an evaluation to understand what was wrong with it. Within 2 days they provided me with a thorough report regarding the reason for the data loss and all the possible ... options for recovery. I chose their priority recovery service and waited for my data. Today, I received all my data back safe and sound. Thank you for saving my files!

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January 01, 2023

Recently pc didn't recognize my 2TB Toshiba hard drive. I found PITS and these guys recovered all my data, files, pdfs, photos everything just in 3 days. Such a professional service! Really ... appreciated! Highly recommended!

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December 05, 2022

After long hours of work, my computer gave up and turned off without coming back. All my documents were gone, and restoring them was my number one priority. That is what I told PITS, and their ... engineers delivered exactly what I asked for. Great service, I highly recommend.

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May 13, 2021

This company is highly recommended. They were able to help me with my encrypted data problem. The service level was as described and the operators were fast to respond. So I decided to go ahead and ... trust my drive to them. The price was reasonable for this ransomware case.

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February 19, 2022

Nearly 100% of data from a totally ruined and badly damaged external hard drive. It wasn't my drive, so it was a double responsibility on me. Happy to share that it all went quite well for me and I ... loved my experience. Not only the work they did was great, customer service and communication also were great. This place is awesome. I definitely recommend it!

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July 14, 2022

PITS have proved to be a great IT partner during all these long years of partnership. The team is highly responsive, flexible and genuinely focused on improving our IT Infrastructure. A proper IT ... Support is a key part of our growth as a company and I'm happy to say that we have been receiving this very needed support from PITS. I wouldn’t hesitate in recommending PITS as a trusted IT partner for businesses/organizations of any size.

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November 24, 2016

The employees of the PITS LLC Company are real professionals. We lost three of the four disks in our network file storage which is based on RAID-10! Pitz staff has indeed done the impossible: they ... restored absolutely all data! The work was done quickly, properly and efficiently. I was very satisfied with the service.

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August 13, 2022

They recovered data from my smartphone, whose screen was completely broken and unusable. My main concern was my notes over the years (more important than the pictures) which were fully restored and ... handed over. So I want to thank PITS. Let me say one thing that mobile phone repair centers all recommended this place. This raised my hopes and I trusted my phone. I got my data back in no time. Hold the steering wheel like this. Good luck in this field.

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November 03, 2021

I applied for a damaged hard drive. The problem was solved in a very short time, even faster than I thought. I got the material I needed. The importance they place on customer satisfaction while the ... outcome of the work is perfect. I want to make a special mention. I want to express here that I am very satisfied with the work done and the attitude shown. Hold the steering wheel!

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May 19, 2022

PITSGlobal Data Recovery were extremely helpful and took the time to take care of our specific situation. I highly recommend using their services if you have any issues with your devices.

February 16, 2022

They were really responsive and worked with me on pricing and details. The whole process was very easy from beginning to end. I definitely recommend them for any data recovery needs!

February 06, 2023

I had an absolute amazing experience! The communication was so efficient, the technician in charge of my case was in touch with me every step along the way. He was understanding, patient and extremely ... professional. I would not hesitate to use them again. If you need data retrieval done, and you want a company that you feel will really go all the way for you putting your needs as their top priority this is the one! (Ps I never write reviews- but they really earned it!)

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January 09, 2023

A top tier customer service experience. They recovered all of the files from an important archive drive that crashed. I felt it was safe, dependable, and they followed through in the time promised.

December 27, 2022

My flash drive was corrupted. I contacted them and right away they sent me an overnight and within 24 hours they called with a diagnosis. I chose the service i wanted and I received the hard drive ... with everything I needed, back super quick. They were in constant communication with me and everything I needed was recovered. I was so happy how fast it was done especially since it was right during the holidays and i needed my files for year end at my job. Would highly recommend.

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December 02, 2022

I have lost important family photos on a broken hard drive. They responded very quickly and I especially thank Mr Eric for his professionalism and kind support on this matter. The best thing is that ... you get to see your files when the process is done. I was so happy when they show me the photos. Thank you so much and I hope I wont need this again but if anything, 100% I will call you guys first.

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February 14, 2023

I just want to say BIG THANK YOU to PITS Global Recovery Services, because they restored my 512GB SSD in just 2 days. I was very happy when I saw my pictures again, again, thank you PITS Global ... Recovery Services! I'll tell to all my friends about you in case they experience same issues!

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