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Promise RAID Recovery Services

Expert Data Recovery for Pegasus, VTrak & SuperTrak Systems
We recover data from Promise Pegasus, VTrak and SuperTrak systems affected by drive failure, RAID corruption or rebuild issues. Our specialists reconstruct RAID arrays with precision to retrieve vital business data securely and efficiently.

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No Data, No Fee

Quick Estimate

Secure File Review

99% Success Rate

Common Promise RAID Failures We Recover

Promise RAID systems such as Pegasus and VTrak are known for their reliability, yet failures can still occur and lead to serious data loss. Our specialists handle every major Promise RAID issue, including:

  • Multiple drive failures within the same RAID group
  • Controller faults or firmware corruption
  • Failed or incomplete RAID rebuilds
  • Accidental array reconfiguration or volume deletion
  • File system corruption or unreadable partitions
  • Power loss or hardware component failure

When these issues arise, your Promise array may appear degraded, offline or fail to mount altogether. Our engineers safely reconstruct the RAID and restore data from any affected configuration with precision and care.

Our Expertise in Promise RAID Recovery

We recover data from all Promise RAID systems used across enterprise storage, media production and surveillance environments. Our engineers understand the architecture and firmware of every major Promise product line, ensuring a secure and precise recovery process.

Our expertise covers:

Systems

Promise Pegasus, VTrak, Vess and SuperTrak models

RAID Configurations

RAID 0, 1, 5, 6, 10, 50 and 60 arrays

Environments

macOS, Windows Server, Linux, VMware and Hyper-V

Data types

Volumes, LUNs, snapshots and logical drives

Even if your Promise array fails to mount or displays missing volumes, our specialists can perform a virtual rebuild to restore complete data access with precision and reliability.

What to Avoid After a Promise RAID Failure

Taking the wrong steps following a Promise RAID failure can significantly reduce the chances of a successful recovery. To safeguard your data, avoid the following actions until a professional evaluation has been completed:

  • Do not attempt to rebuild or reinitialise the array through Promise Utility or WebPAM.
  • Avoid swapping or reseating drives to test connectivity.
  • Do not run file system repair tools on degraded or offline volumes.
  • Refrain from updating firmware or importing configurations from another system.
  • Do not power-cycle the enclosure repeatedly in an attempt to make it mount.

By avoiding these actions, you help maintain the array’s integrity and ensure the highest likelihood of successful data recovery.

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Start RAID Data Recovery

RAID Recovery Services is committed to delivering tailored RAID Data Recovery solutions designed specifically for businesses. Our team of skilled professionals combines advanced technology with in-depth expertise in RAID configurations, ensuring the efficient and secure recovery of your critical data.

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Verify Your Files

Once your files have been successfully recovered, we will arrange a secure remote session for you. This service allows you to:

Review Your Files

Confirm that all essential files have been recovered to your satisfaction.

Easy Access

Check your data conveniently from your preferred location.

Confidential and Safe

Benefit from a secure and private process throughout the session.

Customer Reviews

Experience industry-leading success rates and swift timescales with our expert data recovery team. From individuals to enterprises, clients depend on our secure, proven process to restore critical data. Supported by outstanding reviews, our professional service delivers results when it matters most. Choose the data recovery provider trusted for reliability, precision, and peace of mind.

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Frequently Asked Questions

Power down the system straightaway and avoid rebuild or reinitialisation attempts. Continuing to run or modify the array can overwrite key metadata and reduce the chance of a successful recovery.
Yes. We recover data from all Promise Technology systems, including Pegasus, VTrak, Vess and SuperTrak models, regardless of configuration or failure type.
No. Using recovery software can damage parity data or alter the RAID structure. Only professional imaging and controlled reconstruction ensure a safe and accurate recovery.
The timeframe depends on the number of drives, RAID level and fault type. After our evaluation, you’ll receive a clear estimate and regular progress updates.
Yes. Our engineers restore data from Promise arrays affected by controller malfunctions, firmware corruption or failed rebuilds, ensuring precise reconstruction of the original array.

Trusted Expertise

Looking for a recovery partner you can trust?
We’ve got your back

We provide secure and efficient RAID recovery, backed by experience in handling complex storage systems.

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