RAID Recovery Services respects the privacy of its customers and website visitors. This Privacy Policy explains the types of information we may collect, how we may use and disclose that information, and the choices available to you regarding your information.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us when you request an evaluation, contact customer service, submit a service request, create an account, make a payment, apply for employment, communicate with us, or otherwise interact with our website or services.
Information we may collect includes:
First and last name
Email address
Telephone number
Mailing or billing address
Company or organization information
Information about devices or storage media submitted for evaluation or recovery
Service request and case information
Shipping information
Payment and transaction information
Communications you send to us
Information submitted through website forms
Information associated with employment applications
Payment card transactions may be processed by third-party payment processors. We may not directly store complete payment card information when payment processing is handled by those providers.
As part of providing data recovery, diagnostic, forensic, repair, or related services, customers may provide RAID Recovery Services with computers, servers, hard drives, solid-state drives, RAID systems, storage devices, removable media, or other equipment that may contain data.
The nature and content of customer data stored on submitted media is generally determined by the customer and may not be known to RAID Recovery Services before the media is examined.
Access to customer media and recovered data is limited to the extent reasonably necessary to evaluate, perform, support, document, or complete the requested services.
Customers are responsible for ensuring that they have the lawful authority to provide the equipment, media, accounts, credentials, and data submitted to RAID Recovery Services.
We may use collected information to:
Respond to inquiries and service requests
Evaluate storage devices and other equipment
Provide data recovery and related services
Create and manage customer cases
Communicate regarding evaluations, estimates, approvals, payments, shipping, and service status
Process transactions
Arrange inbound and outbound shipping
Provide customer support
Maintain business and transaction records
Improve our website, services, and internal operations
Detect or prevent fraud, misuse, security incidents, or unlawful activity
Protect our rights, property, customers, employees, and systems
Comply with legal, regulatory, accounting, or recordkeeping obligations
Send service-related communications
Send marketing communications where permitted by applicable law
We may also use aggregated or de-identified information for business analysis, operational improvement, advertising, research, and statistical purposes.
We do not sell personal information in exchange for monetary payment.
We may disclose information to third parties when reasonably necessary to operate our business or provide requested services.
These third parties may include:
Payment processors
Shipping and courier providers
Cloud hosting and technology providers
Customer service providers
Communications providers
Professional advisers
Equipment manufacturers or technical service providers
Marketing and analytics providers
Contractors and vendors supporting our business operations
Third parties may receive only information reasonably necessary for the applicable service or business purpose.
In some cases, specialized diagnostic or technical assistance may require information or equipment to be provided to another facility, manufacturer, contractor, or technical provider.
We may preserve, use, or disclose information when we reasonably believe it is necessary to:
Comply with applicable law, regulation, court order, subpoena, warrant, or other lawful process
Respond to lawful requests from government authorities
Protect or enforce our rights or agreements
Investigate suspected fraud, abuse, security incidents, or unlawful activity
Protect the safety, property, or rights of RAID Recovery Services, our customers, employees, or others
Establish, exercise, or defend legal claims
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.
We use third-party companies and service providers to assist with our business operations.
Depending on the service involved, these providers may process information on our behalf for purposes such as:
Website hosting
Cloud infrastructure
Payment processing
Shipping
Customer communications
Customer relationship management
Analytics
Advertising
IT support
Security
Professional services
Our use of third-party services may be subject to the applicable provider’s own terms and privacy practices.
We use administrative, physical, and technical measures that we consider appropriate for the nature of our business and the information we process.
These measures may include access controls, authentication, restricted access to customer information, network security measures, encryption during transmission where appropriate, physical security, and internal confidentiality procedures.
However, no method of transmission, storage, security system, or electronic communication can be guaranteed to be completely secure.
Accordingly, RAID Recovery Services does not guarantee that unauthorized access, loss, misuse, alteration, or disclosure of information can never occur.
Customers should avoid sending passwords, encryption keys, financial information, or other highly sensitive information through unsecured communication methods unless reasonably necessary for the requested service.
RAID Recovery Services treats customer media and recovered data as confidential business information.
Access to customer information is generally limited to employees, contractors, or service providers who require access for legitimate business purposes related to the requested service.
Personnel may be subject to confidentiality obligations appropriate to their responsibilities.
Where appropriate and mutually agreed, RAID Recovery Services may enter into a separate confidentiality or non-disclosure agreement with a customer.
Any separate written agreement signed by authorized representatives of both parties may supplement this Privacy Policy.
We may retain personal information, customer records, service records, communications, transaction information, diagnostic information, and other records for as long as reasonably necessary for:
Providing services
Maintaining business records
Customer support
Fraud prevention
Accounting and tax purposes
Dispute resolution
Enforcement of agreements
Legal or regulatory obligations
Security and operational purposes
Retention periods may vary depending on the type of information and the reason it was collected.
Customer media and recovered data may be retained for a limited period following completion of a service and may thereafter be securely deleted, overwritten, destroyed, or otherwise disposed of according to our internal procedures and applicable customer agreements.
Customers should maintain independent backups of any recovered data provided to them.
You may contact us to request access to, correction of, or deletion of certain personal information associated with you.
We may need to verify your identity before processing a request.
Certain information may be retained when reasonably necessary or permitted by law, including information required for accounting, tax, fraud prevention, security, dispute resolution, contractual, or legal purposes.
Requests may be submitted to:
RAID Recovery Services may process information on behalf of business customers as part of providing data recovery or related services.
When information belongs to an employee, customer, client, or other individual associated with one of our business customers, that organization may determine how the information is collected and used.
Individuals seeking access to or correction or deletion of information controlled by one of our business customers should ordinarily contact that organization directly.
We may assist our business customer with such requests where appropriate and legally required.
Our website may use cookies and similar technologies to operate website functionality, understand website usage, remember preferences, measure performance, and support advertising or marketing activities.
Cookies are small files or identifiers stored or accessed through your browser or device.
You can configure your browser to reject or delete certain cookies. Disabling cookies may affect the availability or functionality of portions of the website.
We may use third-party analytics services, including Google Analytics or similar technologies, to understand how visitors interact with our website.
These services may collect information such as:
IP address
Browser type
Device information
Operating system
Referring pages
Pages visited
Approximate location derived from IP address
Date and time of visits
Website interactions
Information collected by third-party analytics providers is also subject to their applicable privacy practices.
We may work with advertising, marketing, or analytics providers that use cookies, pixels, tags, or similar technologies to measure advertising effectiveness or provide advertisements.
You may be able to control certain advertising preferences through your browser, device, advertising platform, or applicable industry opt-out mechanisms.
Opting out of interest-based advertising does not necessarily prevent you from seeing advertising.
If you request services or communicate with us, we may send transactional or service-related communications concerning your case, evaluation, payment, shipment, account, or other business matters.
Where permitted by applicable law, we may also send marketing or promotional communications.
Marketing emails may contain an unsubscribe mechanism.
Unsubscribing from marketing communications does not prevent us from sending communications necessary to provide requested services or administer an existing customer relationship.
Our website may contain links to third-party websites or services.
RAID Recovery Services does not control the privacy, security, or content practices of third-party websites.
Your interaction with a third-party website is governed by that third party’s terms and privacy practices.
Our website may contain social media buttons, widgets, embedded content, or similar features provided by third parties.
Those features may collect information about your device or interaction with the website and may place cookies or use similar technologies.
Your interactions with such features may be governed by the privacy policies of the companies providing them.
With appropriate authorization, we may publish customer testimonials, reviews, or similar content.
If you previously authorized publication of a testimonial containing personal information and would like to request that it be updated or removed, please contact us.
Our services are not directed toward children and are intended for customers who are legally capable of entering into service agreements or who are acting through an authorized representative.
We do not intentionally use our website to solicit personal information from children for marketing purposes.
If RAID Recovery Services undergoes a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction, information may be transferred as part of that transaction where permitted by applicable law.
We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements.
The revised policy will be posted on this page with an updated effective date.
Your continued use of our website or services following an update is subject to the Privacy Policy then in effect.
While we take measures intended to protect information under our control, RAID Recovery Services does not represent or warrant that its website, computer systems, storage systems, communications, facilities, customer media, or third-party services are immune from unauthorized access, cyberattack, hardware failure, loss, corruption, or other security risks.
Nothing in this Privacy Policy should be interpreted as a guarantee of absolute security.
For questions regarding this Privacy Policy or requests concerning personal information, contact:
Email: info@raidrecoveryservices.com
Questions regarding our privacy practices may be submitted using the contact information above.