Promise Technology RAID Data Recovery Services

Expert Recovery for Pegasus, VTrak, and SuperTrak Systems
We recover data from Promise Pegasus, VTrak, and SuperTrak systems affected by drive failures, array corruption, or failed rebuilds. Our engineers safely rebuild RAID configurations to restore critical files with precision, security, and minimal downtime.

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No Data, No Fee
Quick Estimate
Secure File Review
99% Success Rate

Common Promise RAID Failures We Recover

Promise RAID systems like Pegasus and VTrak are reliable, but even these arrays can fail due to hardware issues, firmware corruption, or configuration loss. We handle failures such as:
Multiple drive failures within the same RAID group
Controller malfunctions or firmware corruption
Failed or incomplete RAID rebuilds
Accidental reconfiguration or volume deletion
File system corruption or unreadable partitions
Sudden power loss or hardware component failure

When these problems occur, the array may appear degraded, offline, or unmountable. Our engineers can reconstruct the RAID and restore full access to your data safely.

Our Expertise in Promise RAID Recovery

We specialize in all Promise Technology RAID platforms used in enterprise, creative, and surveillance environments. Our engineers understand the firmware logic and storage architecture across all product lines, ensuring precise recovery of complex arrays.

Our expertise includes:

Systems

Promise Pegasus, VTrak, Vess, and SuperTrak models

RAID Configurations

RAID 0, 1, 5, 6, 10, 50, and 60 arrays

Environments

macOS, Windows Server, Linux, VMware, and Hyper-V

Data types

Volumes, LUNs, snapshots, and logical drives

Even if your Promise array won’t mount or shows lost volumes, we can rebuild the RAID virtually and restore full access to your data with accuracy and reliability.

What to Avoid After a Promise RAID Failure

Taking the wrong steps after a Promise RAID failure can make recovery far more difficult. To protect your data, avoid these actions until a full evaluation is performed.
Do not attempt to rebuild or reinitialize the array through Promise Utility or WebPAM.
Avoid swapping or reseating drives to test connectivity.
Do not run file system repair tools on degraded or offline volumes.
Refrain from updating firmware or importing configurations from another system.
Do not power-cycle the enclosure repeatedly in an effort to make it mount.

Following these guidelines helps preserve the array’s integrity and ensures the highest possible success rate during professional recovery.

866.990.8999

Start RAID Data Recovery

RAID Recovery Services is dedicated to providing customized RAID Data Recovery Services specifically designed for businesses and companies. Our team of skilled professionals possesses advanced technology and extensive knowledge in RAID configurations, guaranteeing efficient and secure recovery of vital data.

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Verify Your Files

After successfully recovering your files, we will schedule a secure remote session for you. This service enables you to:

Review Your Files

Verify that all essential files have been recovered to your satisfaction.

Easy Access

Conveniently check your data from your preferred location.

Confidential and Safe

Experience a secure and private process during the entire session.

Customer Reviews

Experience industry-leading success rates and rapid turnaround times with our expert data recovery team. From individuals to enterprises, clients rely on our secure, proven process to restore critical data. Backed by stellar reviews, our professional service delivers results when it matters most. Choose the data recovery provider trusted for performance, precision, and peace of mind.

Alex S

Brought over my 10 drive NAS raid and got 100% of my data! Great service, would recommend!

Jim Morgan

My RAID system failed many years ago, and I thought everything was gone forever. Back when it happened, I got a quote from another company, and it was so astronomically expensive that I thought I'd never be able to do it. Then, recently, I moved, and I was reminded of all that I lost, and so I contacted RAID Recovery Services. Amazingly, about a decade after the drives failed, they were able to recover 100% of the data, and at a much more reasonable price! It's not cheap, but at least it was an amount I could make work, and I really can't describe how it felt to look at all the pictures and videos that I thought were lost forever. My baby pictures, my daughter's baby pictures, so many memories, and I had no backup. I will also say that I know I was a bit of a pain-in-the-neck customer at times, but throughout the process they were really amazing to work with--always professional and helpful, not to mention flexible. I'm glad I found them and decided to work with them. It was a very positive experience.

Alfred Smith

As an IT guy, I often handle basic data recovery requests There are many reputable data recovery companies, but RAID Recovery Services is at the top of my list. As an IT guy, I often handle basic data recovery requests from my customers, which is usually not a big deal. But, when it comes to complex cases such as physically damaged drives, RAID failures, or firmware corruption, I can't do it alone. Because of that, over the past five years, I have worked with multiple data recovery service providers, but none of them full met my expectations. That changed a year ago when I first sent a device to RAID Recovery Services. Since them, they have become my go-to company. They have never let me down and have consistently met my technical and operational requirements and have proven their capabilities time and time again. That's why I recommend anyone who has lost their data not to waste time and contact RAID Recovery Services directly. they are the best in this field.

Jeff Heath

I had a DROBO 5N with a failed RAID array due to a physically damaged hard drive. The system became completely inaccessible, and I was extremely concerned about losing 10TB of important data. After researching data recovery services, I reached out to RAID Recovery Services in NY. From the first call, their team was professional, knowledgeable, and clear about the recovery process. They provided regular updates, which made the situation much less stressful. The service was efficient, and the pricing was fair and transparent. Most importantly, I received my recovered data without any issues. Based on my experience, I would recommend their services to anyone facing a similar situation.

Anna B.

G-RAID 2 12TB was successfully recovered! I recently used RAID Recovery Services after my company 12TB G-RAID 2 failed. I have had them diagnosed before and the previous company told me that there is no way to recover the data from it. However, RAID Recovery Services told me totally opposite once they completed their inspection. They determined that the device has a physical failure and the chances to recover it might be low but still possible. After giving it some thoughts, I decided ti proceed and within 2 weeks, they got me back more than 99% of my data. The recovery was fast and thankfully successful. I am glad that I was able to find then before giving up on my data

Steve O.

Clever and powerful remote verification before you pay anything. Trust them. Don't bother looking elsewhere! We had a challenging recovery, 3 disk SW RAID-0 (striped, no redundancy), 5 TB data. Slow failure, corrupted backup. RAID Recovery Services said "hold my beer" and sent back an encrypted single 5TB USB external drive (and originals) with the recovered data. BEST ASPECTS: You pay *nothing* (not even shipping) until you have verified the successful recovery of the data. They email a pre-paid shipping label. All you do is pack the drive(s) and send. It's a powerful marketing claim, but the obvious question is, "how do I verify my data??" That's the best part. After recovery, they mount your recovered filesystem on a virtual machine and give you remote desktop control of it. You can open and examine any file of interest. So, again, this was a little out of the ordinary in our case since these drives came out of an old Mac Pro 5,1 that was running El Capitan, so not the latest release. How much control do you have? I needed to verify some Blender files that were saved using Blender 2.83. The VM RAID Recovery Services booted our filesystem on had Blender installed, but an old version (2.77), too old to open the file. So, I opened Safari, downloaded 2.83 from Blender.org, installed it and opened the file and verified the model. That was pretty cool! Of course, I can imagine this might not be as easy if you have unique licensed applications that might be needed to verify the data recovery unless your recovered data image has those apps and licenses on it, too. I was skeptical going in, but RAID Recovery Services lived up to every claim and exceeded my expectations by a wide margin.

Frequently Asked Questions

Shut down the system immediately and avoid any rebuild or reinitialization attempts. Continuing to power or modify the array can overwrite metadata and reduce recovery success.
Yes. We recover data from all Promise Technology systems, including Pegasus, VTrak, Vess, and SuperTrak models, regardless of configuration or failure type.
No. Running software-based recovery tools can damage parity data or alter the RAID structure. Professional imaging and controlled reconstruction are essential for safe recovery.
Recovery time varies depending on the number of drives, RAID level, and the cause of failure. After evaluation, we provide a clear time estimate and progress updates.
Yes. We can restore data from Promise systems with controller malfunctions, firmware corruption, or failed rebuild attempts, ensuring safe reconstruction of the original array.

Trusted Expertise

Looking for a recovery partner you can trust?
We’ve got your back

We provide secure and efficient RAID recovery, backed by experience in handling complex storage systems.

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