Promise RAID Recovery Services

Expert Data Recovery for Pegasus, VTrak & SuperTrak Systems
We recover data from Promise Pegasus, VTrak and SuperTrak systems affected by drive failure, RAID corruption or rebuild issues. Our specialists reconstruct RAID arrays with precision to retrieve vital business data securely and efficiently.

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No Data, No Fee
Quick Estimate
Secure File Review
99% Success Rate

Common Promise RAID Failures We Recover

Promise RAID systems such as Pegasus and VTrak are known for their reliability, yet failures can still occur and lead to serious data loss. Our specialists handle every major Promise RAID issue, including:
Multiple drive failures within the same RAID group
Controller faults or firmware corruption
Failed or incomplete RAID rebuilds
Accidental array reconfiguration or volume deletion
File system corruption or unreadable partitions
Power loss or hardware component failure

When these issues arise, your Promise array may appear degraded, offline or fail to mount altogether. Our engineers safely reconstruct the RAID and restore data from any affected configuration with precision and care.

Our Expertise in Promise RAID Recovery

We recover data from all Promise RAID systems used across enterprise storage, media production and surveillance environments. Our engineers understand the architecture and firmware of every major Promise product line, ensuring a secure and precise recovery process.

Our expertise covers:

Systems

Promise Pegasus, VTrak, Vess and SuperTrak models

RAID Configurations

RAID 0, 1, 5, 6, 10, 50 and 60 arrays

Environments

macOS, Windows Server, Linux, VMware and Hyper-V

Data types

Volumes, LUNs, snapshots and logical drives

Even if your Promise array fails to mount or displays missing volumes, our specialists can perform a virtual rebuild to restore complete data access with precision and reliability.

What to Avoid After a Promise RAID Failure

Taking the wrong steps following a Promise RAID failure can significantly reduce the chances of a successful recovery. To safeguard your data, avoid the following actions until a professional evaluation has been completed:
Do not attempt to rebuild or reinitialise the array through Promise Utility or WebPAM.
Avoid swapping or reseating drives to test connectivity.
Do not run file system repair tools on degraded or offline volumes.
Refrain from updating firmware or importing configurations from another system.
Do not power-cycle the enclosure repeatedly in an attempt to make it mount.

By avoiding these actions, you help maintain the array’s integrity and ensure the highest likelihood of successful data recovery.

020 4617 0477

Start RAID Data Recovery

RAID Recovery Services is committed to delivering tailored RAID Data Recovery solutions designed specifically for businesses. Our team of skilled professionals combines advanced technology with in-depth expertise in RAID configurations, ensuring the efficient and secure recovery of your critical data.

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Verify Your Files

Once your files have been successfully recovered, we will arrange a secure remote session for you. This service allows you to:

Review Your Files

Confirm that all essential files have been recovered to your satisfaction.

Easy Access

Check your data conveniently from your preferred location.

Confidential and Safe

Benefit from a secure and private process throughout the session.

Customer Reviews

Experience industry-leading success rates and swift timescales with our expert data recovery team. From individuals to enterprises, clients depend on our secure, proven process to restore critical data. Supported by outstanding reviews, our professional service delivers results when it matters most. Choose the data recovery provider trusted for reliability, precision, and peace of mind.

Alex S

Brought over my 10 drive NAS raid and got 100% of my data! Great service, would recommend!

Jim Morgan

My RAID system failed many years ago, and I thought everything was gone forever. Back when it happened, I got a quote from another company, and it was so astronomically expensive that I thought I'd never be able to do it. Then, recently, I moved, and I was reminded of all that I lost, and so I contacted RAID Recovery Services. Amazingly, about a decade after the drives failed, they were able to recover 100% of the data, and at a much more reasonable price! It's not cheap, but at least it was an amount I could make work, and I really can't describe how it felt to look at all the pictures and videos that I thought were lost forever. My baby pictures, my daughter's baby pictures, so many memories, and I had no backup. I will also say that I know I was a bit of a pain-in-the-neck customer at times, but throughout the process they were really amazing to work with--always professional and helpful, not to mention flexible. I'm glad I found them and decided to work with them. It was a very positive experience.

Alfred Smith

As an IT guy, I often handle basic data recovery requests There are many reputable data recovery companies, but RAID Recovery Services is at the top of my list. As an IT guy, I often handle basic data recovery requests from my customers, which is usually not a big deal. But, when it comes to complex cases such as physically damaged drives, RAID failures, or firmware corruption, I can't do it alone. Because of that, over the past five years, I have worked with multiple data recovery service providers, but none of them full met my expectations. That changed a year ago when I first sent a device to RAID Recovery Services. Since them, they have become my go-to company. They have never let me down and have consistently met my technical and operational requirements and have proven their capabilities time and time again. That's why I recommend anyone who has lost their data not to waste time and contact RAID Recovery Services directly. they are the best in this field.

Yuchen He

I accidentally formatted my sd cards, I went to the RAID Recovery Services to ask for a recovery. They knew I was a student and were very considerate of me. They restored it quickly and gave me a discount. The customer service were very nice, and I deeply appreciate their professionalism and considerate service. The staff are friendly, always patient and polite, and can quickly understand my needs and provide effective solutions, which greatly shortens the problem-solving time. Thanks for letting me get all my photos back in a short time!

Anna B.

G-RAID 2 12TB was successfully recovered! I recently used RAID Recovery Services after my company 12TB G-RAID 2 failed. I have had them diagnosed before and the previous company told me that there is no way to recover the data from it. However, RAID Recovery Services told me totally opposite once they completed their inspection. They determined that the device has a physical failure and the chances to recover it might be low but still possible. After giving it some thoughts, I decided ti proceed and within 2 weeks, they got me back more than 99% of my data. The recovery was fast and thankfully successful. I am glad that I was able to find then before giving up on my data

Steve O.

Clever and powerful remote verification before you pay anything. Trust them. Don't bother looking elsewhere! We had a challenging recovery, 3 disk SW RAID-0 (striped, no redundancy), 5 TB data. Slow failure, corrupted backup. RAID Recovery Services said "hold my beer" and sent back an encrypted single 5TB USB external drive (and originals) with the recovered data. BEST ASPECTS: You pay *nothing* (not even shipping) until you have verified the successful recovery of the data. They email a pre-paid shipping label. All you do is pack the drive(s) and send. It's a powerful marketing claim, but the obvious question is, "how do I verify my data??" That's the best part. After recovery, they mount your recovered filesystem on a virtual machine and give you remote desktop control of it. You can open and examine any file of interest. So, again, this was a little out of the ordinary in our case since these drives came out of an old Mac Pro 5,1 that was running El Capitan, so not the latest release. How much control do you have? I needed to verify some Blender files that were saved using Blender 2.83. The VM RAID Recovery Services booted our filesystem on had Blender installed, but an old version (2.77), too old to open the file. So, I opened Safari, downloaded 2.83 from Blender.org, installed it and opened the file and verified the model. That was pretty cool! Of course, I can imagine this might not be as easy if you have unique licensed applications that might be needed to verify the data recovery unless your recovered data image has those apps and licenses on it, too. I was skeptical going in, but RAID Recovery Services lived up to every claim and exceeded my expectations by a wide margin.

Frequently Asked Questions

Power down the system straightaway and avoid rebuild or reinitialisation attempts. Continuing to run or modify the array can overwrite key metadata and reduce the chance of a successful recovery.
Yes. We recover data from all Promise Technology systems, including Pegasus, VTrak, Vess and SuperTrak models, regardless of configuration or failure type.
No. Using recovery software can damage parity data or alter the RAID structure. Only professional imaging and controlled reconstruction ensure a safe and accurate recovery.
The timeframe depends on the number of drives, RAID level and fault type. After our evaluation, you’ll receive a clear estimate and regular progress updates.
Yes. Our engineers restore data from Promise arrays affected by controller malfunctions, firmware corruption or failed rebuilds, ensuring precise reconstruction of the original array.

Trusted Expertise

Looking for a recovery partner you can trust?
We’ve got your back

We provide secure and efficient RAID recovery, backed by experience in handling complex storage systems.

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