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Where enterprise-level data integrity and accessibility are crucial, a leading company encountered a critical challenge with its storage solution. Approximately one month ago, the organization faced a setback using an HPE StorageWorks P2000 SAN device to support its data storage infrastructure. This incident was marked by the failure of one of the device’s twelve drives, alongside two other drives entering a degraded state. 

Background of HPE P2000 SAS Failure

Approximately one month ago, a company experienced a significant failure in its HPE P2000 SAS device, which is key for managing enterprise-level data. This important piece of hardware failed, further exacerbated by the fact that HPE no longer supports this model.

This lack of support presented a hard challenge in quickly addressing and fixing the issue. Initially, one of the drives failed but has since been replaced.

However, the path to full recovery was slowed by two additional drives entering a degraded state, preventing the system from rebuilding the array using the newly replaced drive. This left the company with a difficult decision – either wait for HPE support or find an alternative solution.


The company’s reliance on this SAN device underscores the importance of maintaining a robust and supported data storage infrastructure. The failure disrupted the flow of enterprise-level data and illuminated the risks associated with using end-of-life or unsupported hardware.

Looking for Data Recovery Services for HPE SAS

With the company’s data storage infrastructure heavily reliant on HPE P2000 SAS, a swift and efficient resolution for this failure was necessary. The organization immediately sought professional data recovery services to address and recover critical data. With the situation, the company promptly contacted us to assist in resolving the issue.

Initial Consultation for Shipping the Device

Upon initial consultation, we analyzed the nature of the failure and advised on a safe mode of transportation for shipping the device to our facility. They shipped the SAN device to our secure facility while ensuring no further damage would occur during transit. We then thoroughly assessed the hardware to identify any damaged components and pinpoint the root cause of the failure.

Evaluation of Failed HPE StorageWorks P2000

Upon receiving the device, our team of specialists showed a comprehensive evaluation to assess the extent of the damage and identify any critical components that may have been affected. Our analysis revealed that the failure was due to multiple factors, including outdated firmware and physical wear and tear on certain components.

Hard Drive Recovery in Certified Cleanroom

These issues are common with end-of-life devices, emphasizing the importance of regularly updating hardware and ensuring the manufacturer still supports it.

To analyze the heart cause of the failure further, we physically inspected our advanced cleanroom environment. This allowed us to carefully examine all components and pinpoint any potential issues contributing to the failure.

During our comprehensive diagnostic process, we confirmed that one drive was in a failed state but had been replaced before the device was sent to us. However, our analysis also uncovered that two additional drives were in a degraded state, impeding the system’s ability to rebuild the data array successfully.

After compiling a detailed report of our findings, we communicated the situation to our clients, providing them with a clear and concise quote for the necessary repairs and data recovery services. Understanding the critical nature of their data storage infrastructure, the client promptly agreed for us to proceed with the recommended solutions to restore their system to optimal functionality.

Data Recovery Process of HPE P2000

Our expert team immediately started the data recovery process upon receiving the client’s approval. Our highly experienced technicians carefully replaced all the failed and degraded drives with new ones and updated the firmware for compatibility and optimal performance. We then applied advanced data recovery techniques to retrieve the critical data from the damaged drives, ensuring there was no loss or corruption of information.

Diagnostic Analysis 

Before embarking on the data recovery process, our team of experts runs a comprehensive diagnostic analysis to determine the extent of damage and identify any potential issues that may arise. This lets us develop an efficient and effective plan for extracting and recovering critical data while minimizing risks. 

RAID Drive Recovery

Data Cloning 

After the diagnostic analysis, we clone all functional drives to ensure minimal data loss during recovery. This approach also allows us to work on a copy of the original device while preserving its integrity and preventing further damage.

Data Recovery 

Once we have cloned all functional drives, our data recovery specialists work meticulously through each replicated drive to extract and recover the critical data. Utilizing specialized tools and techniques, our team can rebuild any damaged or corrupted data to retrieve as much information as possible.


Verification of Recovered Data

To ensure that the client’s data is recovered accurately and thoroughly, we offer a remote verification session where our specialists share their screen with the client to verify and validate the recovered data. This process provides peace of mind for our clients and allows them to confirm that all crucial data has been successfully extracted.

Data Delivery and Conclusion

After completing the data recovery process and verifying the recovered data, we deliver it back to the client in a secure format of their choice. We also provide a detailed report outlining the steps taken during the recovery process and any recommendations for future maintenance or updates to prevent similar issues.

FAQ - HPE StorageWorks P2000 Recovery

HPE StorageWorks P2000 Recovery involves retrieving lost, damaged, or formatted data from the HPE StorageWorks P2000 series using specialized techniques to restore important data.

Absolutely. Data security and confidentiality are our top priorities. All data is handled under strict security protocols throughout the recovery process, ensuring that your data remains confidential and secure.

If you suspect a failure, stop using the device immediately to prevent further data loss. Contact RAID Recovery Services for immediate consultation. Avoid attempting DIY repairs to prevent the issue from worsening.

Regular maintenance and monitoring of your system can help preempt failure risks. Additionally, implementing a robust backup strategy ensures you have copies of your data in case of hardware failure. Our experienced team can provide recommendations tailored to your setup.

The recovery time depends on the damage’s extent and the recovery process’s complexity. However, we prioritize efficient and prompt recovery, aiming to return your data quickly. For an accurate estimate, a detailed diagnostic is conducted.